Any person in your company or on your team can sit down and chat with the Product Owner. But are they leveraged consistently to strategize about the customer and value the product provides? A trusted advisor is an individual that is given a seat at the table. Instead of being just another team member, the Product Owner sees you, the Business Analyst, as a strategic advisor and an enabler to reach their goals. All agile delivery team members play a role in the delivery of value, but a trusted advisor tends to be involved in discussing what the customer and stakeholders require, what value the product is bringing and risks associated with the delivery. Trusted advisors get to hear and offer new ideas and help the product owner make informed and useful decisions.
There are two value lenses which the business analyst focuses on, product value including techniques to identify and elicit information and process value including options on how to continuously improve.
As the trusted advisor, the Business Analyst will share the information and details collected from the product and process perspectives with the Product Owner so they can evolve and update the backlog.
An agile mindset drives agile business analysis practitioners’ thinking and behaviour. Having an agile mindset emphasizes the agile values and principles while focusing on maximizing value. One goal of applying an agile mindset is to maximize the outcome, value delivered, with minimum output. In Disciplined Agile, the principle of Optimizing Flow speaks to eliminating waste, making workflow and improving continuously. Agile requirements and analysis happen throughout the entire life-cycle of product development, not just at the beginning. As such, ensuring flow and continuously improving is a critical piece of requirements and analysis to ensure the team is maximizing value delivery. Agile analysis requires the application of multiple techniques that are fit for the problem at hand and are adapted as needed. The delivery team, subject matter experts and stakeholders should be actively involved in requirements discussions.
Qualities of analysis in agile environments include:
From the product perspective, as a trusted advisor to the Product Owner, the BA needs to ensure that the problem at hand is surfaced by helping the product owner and subject matter experts identify ‘the what’ in their user stories. We do this to ensure we are solving the root problem and not just putting band-aids on symptoms. By surfacing the problem and why it is important to the product, the user, the customer or the organizational strategies – it helps the delivery team stay focused, ask better questions, design appropriate solutions and have empathy for the user.
The BA has options when it comes to adding value through the process perspective. Disciplined Agile spells out multiple lean and agile life-cycles for a team to choose from. Context counts for teams when choosing the best process and practices for their team’s unique situation, the product they deliver and how they deliver it. With a lens on the process, the BA can give consideration to what is impacting the creation of value. The Business Analysis can facilitate team process improvements by asking questions like:
You, the Business Analyst, are the Product Owner trusted advisor. Continue that strategic relationship by having a close lens on both the Product and Process value the team is delivering. Want to up your game and learn new techniques for continuously improving? Check out our Courses page for upcoming workshops or reach out to one of our Tactec Disciplined Agile experts for coaching support.